If you have a damaged vehicle, you want it repaired as soon as possible. Carglass® already offered this kind of efficient service for damage to vehicle glass, but for some time now it has also been taking care of damage to the bodywork through its acquisition of the CARe Carrosserie network, which has more than 350 employees and some twenty branches.
Carglass® Carrosserie has opted for an IT infrastructure in the Cheops Cloud. The IT management is also completely outsourced. Thanks to the scalability and flexibility of the Cheops Cloud, Carglass® Carrosserie was able to seamlessly integrate its IT environment within Carglass. Carglass® Carrosserie does not have to worry about security or availability and can fully focus on its renowned customer service.
Focus on customer-oriented innovation
Piet Lievens: “We are already working on artificial intelligence for recognising damage in photos that the customers upload themselves. On this basis, they automatically receive a quotation for repairs." A flexible cloud infrastructure is in any case a great advantage in developing such innovative applications. "You always have server space available to test something out. And by outsourcing the management of the IT environment, I can continue to focus on ways to daily improve the service for our customers,” concludes Piet Lievens."
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