Intervest Offices & Warehouses (Intervest) is a regulated real-estate company that invests in offices and logistical buildings which it then leases out to companies. By completely outsourcing its IT to cloud partner Cheops, Intervest can fully focus on the expansion of its core activities. A good thing, too, as customers increasingly expect a comprehensive service.
“By outsourcing our complete IT infrastructure to Cheops, we no longer have to worry about our servers, the available capacity, security or IT management”, says Luc Feyaerts, COO of Intervest. “We use thin clients and remote desktop services (RDS), so virtually nothing is installed locally these days, meaning there’s next to nothing to be maintained on-premise. Cheops now securely stores our servers and data in their external data centre, and they manage systems remotely. Problems are often resolved before we experience any real difficulties. By proactively removing these concerns, they free us to concentrate on our own core activities: providing services to our customers. Cheops takes over the entire day-to-day management and also shares the responsibility for all IT risks and potential problems.”
Continuity is increasingly
important
Intervest´s shift to the cloud went smoothly: only a few months passed between the signing of the contract and the actual migration. The transition itself took place without unexpected downtime. Luc Feyaerts: “Naturally, the continuity of our activities is important, and therefore we also set out in SLAs the period within which Cheops has to resolve any problems. For now we are still at the stage where an interruption would not have disastrous consequences - after all, we are not a webshop. If we ourselves should also deliver more IT-related services to our customers at some point in the future, continuity would naturally become much more crucial.”