Support Engineer

What do you do as a Support Engineer?

As a Support Engineer you are an important link in supporting the IT infrastructure of our customers. You will also proactively look for solutions to recurring problems. In this way you help clients to focus on their core business.

Your challenges

You are responsible for solving user problems. This ranges from applications that won't start up to more complex challenges such as virtual environments that fail to work.

You identify and analyse problems, solve them and provide clear documentation. You consider clear communication, both with the end user and your colleagues, to be an important part of your job.

You formulate concrete initiatives for improvement and innovation, in collaboration with colleagues. This can, for example, range from using images or scripts for more efficient use of your time to innovating software and hardware to create a better user experience.

You manage your time autonomously. For more complex problems where you lack expertise, you take the initiative to involve the 'expert' colleague (administrator or engineer) and develop yourself in this way. In addition, you manage the resources that are necessary to take the user experience to a high level.

You can dynamically prioritise, handle and escalate incidents in a timely way where necessary, keeping an eye on both quality and customer focus.

Your talent

You have the talent to really help users. You view problems as an opportunity, you remain calm and you get a kick out of the compliments that follow after a user has had a top experience.

Must-haves:

• Thorough knowledge of client computing, peripherals and Office applications
• Basic knowledge of networks
• Dutch/English/French
• Flexibility and driv
• Strong communication skills
• Driving licence B

Nice to haves:

• An MCSA Windows client certificate is a plus
• Experience/Knowledge of ITIL

Are you also ambitious by nature like Cheops?

Through our many years of experience, Cheops has grown into a quality label in IT & Business Technology Services, but also a Great Place to Work®. A well-deserved recognition by our colleagues. Achieving this unique certification is a confirmation that Cheops is a pleasant place to work, where our employees have confidence in each other and in Cheops. You will join a company that is guided by a clear vision of the future and where we always go to extra mile for our customers. Do you also share this drive to move forward together? Then apply today.

Dynamic people deserve dynamic benefits

Do you want to unlock the full potential of your knowledge and continue to grow in your job? Then our personal development plan is perfect for you. You will get the time and space for training, so that you become even better. Together we will map out a path in line with your ambitions and expectations and actively guide you.

On top of an attractive salary package you will also receive:

• Variety of trainings tailored to your ambitions
• A challenge in a rapid growth company with career opportunities
• Extra-legal benefits such as hospitalisation & group insurance
• A premium company car
• Fun with the Cheops Event Team
• The honor of calling yourself an employee of a Great Place to Work®